Terms and Conditions

Domaxit LTD supplies Simnetic services directly and is the party to your contract. You must be at least 18, provide accurate information and use an account you are authorised to control. Your order is accepted only when we confirm it.

The checkout shows the product, coverage or number capability, duration, total amount and ISO currency. eSIM delivery normally consists of an email or account QR code after payment and provider confirmation. A virtual number is assigned only after availability, payment and any required identity checks are confirmed.

Coverage, speed and availability depend on local networks, the device, location and provider. Check eSIM compatibility before ordering. Displayed virtual-number capabilities are based on provider data and may change.

If you ask us to start a digital service during a statutory cancellation period, we may begin after recording the consent shown at checkout. Your statutory cancellation and fault remedies are not excluded. One-off virtual-number plans last for the selected 1, 3 or 12 months and do not renew. Monthly renewal applies only when separately selected and may be cancelled for the end of the current paid period.

When a one-off virtual number reaches the end of its paid period, the service stops. While the number page still shows a return window, you may pay for one further month to ask for that same number back. That window is not a holding fee. After the window closes, or if the operator will not return the number, restoration is not guaranteed and the payment for that attempt is refunded.

Available payment methods are shown at checkout. Card-funded wallet top-ups are disabled. Existing wallet funds may be used for eligible purchases and refunds may be credited or returned as required. Refund eligibility is described in the Refund Policy; duplicate charges are refunded to the original payment method without a Simnetic fee.

You must follow the Acceptable Use Policy. We may pause or end a service where necessary to prevent fraud, abuse or legal harm, while respecting paid periods and applicable rights. Third parties such as WhatsApp, social networks, banks and OTP services control whether they accept a number; their acceptance is not part of the service we promise.

Nothing in these terms limits liability that cannot legally be limited, or your mandatory consumer rights. We are not responsible for losses caused by unsupported devices, third-party refusal or events outside reasonable control, but this does not affect remedies for a service that is faulty or materially misdescribed. Material changes apply prospectively and will be announced on the site or to affected customers.