Privacy Policy

We collect account and contact details, order and invoice data, consent records, support messages, device and security data, network or eSIM identifiers, virtual-number provisioning data and limited usage or diagnostic information. Payment processors handle card details; we do not store full card numbers or security codes. When you sign up, place an order or buy a virtual number, we record the campaign or referring website that led you to Simnetic (for example a campaign tag or the referring site’s domain) to measure which marketing channels work. When you place an order, we record the IP address it was placed from and the country that Cloudflare, our network provider, associates with that address, to see which countries our customers buy from and to help prevent fraud. We count anonymous page and button events on country pages per day, without cookies or any identifier, to improve the pages.

We process data to perform the contract, deliver products, provide support, prevent fraud, meet accounting, telecom, sanctions and lawful-request obligations, and pursue legitimate security and service-improvement interests. Optional analytics are based on consent and remain off until accepted.

Data is shared only as needed with payment processors, eSIM and telecommunications providers, cloud, authentication, communications, support, fraud-prevention and professional advisers, or authorities where legally required. Some recipients operate outside the UK; where required we use recognised safeguards and assess transfer risk. We do not sell personal data.

Account and service data is retained while needed to provide the service. Financial and compliance records are normally retained for up to six years; fraud records for up to 90 days unless a longer period is required; support and operational data only as long as reasonably necessary. We use access controls, encryption in transit, logging and supplier review, but no system is risk-free.

Subject to UK data law, you may request access, correction, deletion, restriction, portability or objection, and may withdraw consent without affecting earlier processing. You may complain to the UK Information Commissioner’s Office. Account deletion does not require deletion of records we must retain by law.

Simnetic is not directed to children under 18. The Cookie Policy describes device storage and analytics choices. Contact [email protected] for privacy requests; we may verify identity before responding. We will identify material policy changes and update the fixed version and effective date.