Refund Policy

We provide a full refund if provisioning fails. A delivered eSIM may be refunded while it remains revocable, uninstalled, unactivated and unused. Once installed, activated or used, a voluntary change-of-mind refund is normally unavailable after any applicable cancellation period, but statutory remedies for a faulty or misdescribed service remain.

We provide a full refund if assignment fails or is cancelled before assignment. During an applicable statutory cancellation period, where you asked us to start immediately, we may deduct only the proportionate active service and disclosed metered usage. After that period, unused time in a fixed term is normally non-refundable, without affecting fault or misdescription remedies.

Duplicate payments are refunded in full. Approved refunds are returned to the original payment method without a Simnetic refund fee; timing after processing depends on the payment provider. Wallet-paid refunds are returned to the wallet where appropriate.

Email [email protected] with the account email, order number, purchase date, product and reason. Do not send full card details. We acknowledge requests within one UK business day and may ask for technical evidence needed to diagnose a service issue.

This policy does not replace mandatory rights under applicable consumer law. Any checkout consent to immediate supply is recorded separately and is applied only to the extent the law permits.