Account deletion and data erasure

You may request account deletion at any time. Closing the account ends your access. We delete personal data that no longer needs to be kept, but retain records where required for legal, accounting, tax, fraud-prevention, dispute, security or contractual purposes, as explained in our Privacy Policy.

How to request deletion

1. Sign in to the Simnetic app or website
2. Navigate to Settings or Profile section
3. Select 'Delete Account' option
4. Confirm your decision and follow the on-screen instructions

If you cannot sign in or no longer have an active account, email [email protected] from the address you previously used for Simnetic with the subject 'Account deletion request'. We may ask you to verify your identity. Do not send card details or eSIM activation credentials.

What happens after account closure

After we process a verified deletion request:

• Your account access and authentication are disabled
• Personal data that no longer needs to be kept is deleted
• Active products, paid periods, refunds and any remaining wallet balance are handled under the applicable Terms and Refund Policy; account closure does not remove your statutory rights
• Financial, transaction, fulfilment, fraud-prevention, support and legal records may be retained for the periods and purposes stated in the Privacy Policy

Data Retention

Financial and compliance records are normally retained for up to six years; fraud records for up to 90 days unless longer retention is required; support and operational data only for as long as reasonably necessary. Retained data is access-restricted and deleted when it is no longer required.

Need Help?

For deletion, privacy-rights, active-service, refund or wallet-balance questions, contact our support team at: